Customer Service operations optimization
Background and Objectives
- Key customer service and support logistics processes mapping.
- Work sessions to assess issues / gaps through Value Stream tools.
- Redesign of the operating and organizational models.
- Definition of the process improvement levers (e.g., differentiation of service levels, automation to accelerate order management., stronger controls over consignments, etc.).
Benefit case and roadmap
- Leveraging Value Stream Management tools, assessment of the organizational and process solutions impacts on costs and key service performance metrics.
- Translation into a multi-year business case.
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